questions & salon policy

services

  • We do not remove hard gel, powder, or acrylic soak-off from other salons. These products require machine filing, which can potentially damage and thin natural nails. At Mellow Bar, we prioritize the health of your nails through careful steps and the use of healthy products.

  • Clients are welcome to inquire about add-on services, such as designs, sculpting, or pedicure treatments, when they arrive. However, add-on inquiries are not guaranteed as we are by-appointments only. We will do our best to accommodate your request, time permitting.

    If you’re considering an add-on, we recommend reaching out to customer service in advance so we can ensure we have enough time to accommodate your needs.

  • The Atelier is services offered by our Top Nail Artists, available at both locations.

    The Cocktail Menu is a collection of nail art designs that we update seasonally, featuring designs by our team.

  • Our Japanese Gel offers a combination of strength and flexibility, elevating it beyond the regular gel offerings on the market. At Mellow Bar, we've carefully selected Japanese Gel products for you.

    There are various Japanese Gel brands in the market with different ingredients and functionalities. The Japanese Gel Mellow Bar carries are non-toxic, vegan and gentle. Our base coat is breathable so it helps to keep your nails healthy and reduce dryness. Our product also can bend with your natural nails, providing enhanced protection to prevent splitting.

  • Unfortunately, we do not offer polish/color change services.

    At Mellow Bar, we focus on providing high-quality hand and foot care that go beyond a simple polish application. Our services include nail care, shaping, and polish or gel applications to ensure your nails look and feel their best.

  • Clients are welcome to bring their own polish with base and top coats for regular Dazzle Dry appointments.

    However, we do not allow outside gel products. This policy ensures we maintain a controlled environment, guaranteeing consistency, safety, and the best possible results for all clients.

    We’ve carefully selected our products to meet high standards, and using outside products could risk contamination or affect the outcome of your service.

  • We do not accept fixes or refills from other salons. To ensure the best results and quality of service, we offer clients to start fresh with a full set using our products and techniques.

  • At Mellow Bar, we primarily use Calgel and Leafgel, along with other carefully selected brands that are healthy and non-toxic.

    We prioritize products that ensure both quality and safety for our clients.

  • Sculpting is an extra layer of gel before the color that helps to create a smooth and perfect looking nail surface. It’s not nail extension.

    We offer two types of sculpting:

    • Natural Nail Sculpting (No Refill): A thin layer of non-toxic gel is applied to create natural-looking shapes for flat or uneven nails. It’s ideal for short nails with ridges or bumps, but it’s not refillable and needs to be soaked off each time.

    • Full Nail Sculpting/Refill: This involves a thicker layer of gel to create a perfect nail surfaces with peaks, making it suitable for longer nails. It can be refilled 2-3 times, after which it needs to be soaked off. The refill process leaves a thin layer of gel on nail to avoid soak-off.

policy

  • In your confirmation email find “Manage Appointment”. You will be led to a new page where you can find “Modify” next to your appointment details. After clicking on “Modify” you will be given choices with “cancel”.

    To cancel an appointment within the 24 hours before your appointment time, please contact customer service for help.

  • We require at least 24 hours' notice for cancellations or rescheduling. If you cancel or reschedule within 24 hours of your appointment, a Late Cancellation Fee of 50% of your service fee will be charged. This fee can be issued as store credit, which can be used toward a new appointment within 7 days.

    If we do not receive a response to our ETA text or any communication from you regarding lateness or cancellation before or after the grace period, the appointment will be considered a No Show, and a non-refundable full charge for the service booked will apply.

    For any issues or miscommunications, please reach out to our Customer Service team by texting (908) 731-0389 or calling (833) 812-8882.

  • If our team has not received a response to our ETA text, or a message from Client notifying us of possible Lateness, or Cancellation before or past the grace period, it will be considered as a No Show. There will be a non-refundable full charge of the service booked. We recommend that clients contact our Customer Service team if there seems to be a miscommunication that has occurred.

  • Appointments will only be kept only 10 Mins after the Client’s set time of arrival. We recommend that a Client contact us at least 30 Mins ahead if they will be more than 10 Mins late so that we can try our best to accommodate their appointment. Failure to notify us at least 30 mins ahead will cause a cancellation of the appointment with charge. That charge will be issued as a store credit which can be redeemed on a new appointment that is within the next 7 days.

  • A credit card on file is required by our booking system to secure your appointment at Mellow Bar.

    You can add your card details by creating an account and booking through our website and booking system. Alternatively, you’re welcome to reach out to our customer service team, and we can securely take your card details over the phone.

  • All services are not refundable once the service is completed. We encourage clients to contact customer service if they have feedback or an inquiry about the service received. Store credits will be issued based on a Client's situation and circumstance.

  • Send us a picture of the nails to our customer service team as soon as the chipping happens and we always offer free fix within 4 DAYS for regular polish and free fix within 7 DAYS for regular gel and Japanese gel polish.

  • Mellow Bar uses third party booking system. To learn more about system’s policy visit: https://www.joinblvd.com/legal/customer-privacy-policy

  • We do not hold appointments at Mellow Bar.

    To book an appointment, create an account with our booking system. Once your appointment is confirmed, you’ll receive a confirmation email.

  • By booking with us, you automatically sign up for our email marketing. You’ll receive updates, promotions, and news from Mellow Bar. If you'd like to unsubscribe at any time, you can easily opt out through the link provided in our emails.

mellow bar membership

  • • 10% off all services, excluding massage, nail design add-on services and gratuity

    • 10% off all retail (Excludes gift cards)

    • 10% off Japanese-style Foot Care

  • Mellow Bar will notify you via email 3 times a year about sign-up opportunities. Additionally, you can complete the intake form on our website.

  • Mellow Bar membership annual fee is $99 and will be automatically charged every year. Please note that annual membership payment is non-refundable.

  • No, Mellow Bar membership can only be used by the membership account holder and may not be shared.

  • Each member can freeze up their membership up to two months per calendar year, in one-month increments. We cannot freeze for partial months. If you’d like to freeze your membership for longer, you’ll need to cancel and re-start when you are ready. Please note that if you cancel your membership and restart a new one, we cannot guarantee your original membership pricing.

    *In the case of pregnancy, military deployment, or if a medical accommodation is needed, please contact us for alternative options.

  • A 30 day written notice before your next scheduled payment is required to cancel an annual membership plan. No refunds will be issued after annual membership due has been charged or paid in full.

    *The written request can be in email and send to hello@mellow-bar.com or text message form to (908) 731-0389.

  • Failure of payment will cause your Membership to be temporarily disabled until we receive an updated payment method. During the disabled period we are unable to offer member discounts. Any services booked during the disabled period will be charged as non-member price.

    If Mellow Bar does not receive a valid updated payment method in 7 days, your membership will be automatically discontinued. You will need to join the waitlist in order to activate a new membership.

    All failed payments including late cancellation fee, no-show cancellation fee, membership fee will cause a temporary freeze on the account. No appointments can be booked until a new valid payment method is provided​.

  • Mellow Bar’s late cancellation policy still complies, but your first cancellation in a 30 day period, will be applied as store credit with no time limit for you to use. Each subsequent late cancellation fee will be charged as normal.

    *In case of No Show, Mellow Bar No Show Policy still complies, no exception will be made